Terms and Conditions
Cranlana Centre for Ethical Leadership Terms & Conditions
Participants in Cranlana Centre for Ethical Leadership (CCEL) programs do not receive formal Monash University award or accreditation upon completion.
2/ Fees and Payment
Full payment is required to secure a place, attend, or access learning materials for all CCEL professional development programs. In particular, full payment must be received before pre-readings are sent out, approximately 5-6 weeks ahead of program commencement. If payment is not received within 35 calendar days of program commencement, you may not receive the required readings and/or your place might be offered to someone else.
Payment by credit card, PayPal or invoice are acceptable. For internal Monash University enrolments, we accept cost centre and fund transfers.
3/ Program Cancellation or Postponement
CCEL reserves the right to cancel or postpone a program and will notify participants as soon as possible after confirming any changes. A full refund (100%) will be issued if the program is cancelled or postponed by CCEL and if you do not choose to remain enrolled in a similar program on the revised date/s.
Where CCEL has changed the mode of delivery (i.e. from face-to-face to online or vice versa) and there is a price difference, CCEL will refund the difference where the new price is lower and will absorb the difference if the new price is higher. Once participants have confirmed the new dates proposed by CCEL, the Participant Cancellations policy will apply to further changes (see below).
We are obliged to follow government regulations relating to COVID-19. We will communicate the impact of prevailing regulations as necessary. For any cancellations or transfers related to COVID-19 government restrictions, all transfer fees will be waived. Our preference is for participants to transfer to a later program within the following 12 months, however, a full refund will be provided if the participant is unable to commit to the new dates.
If you have contracted Coronavirus and are unable to attend a program, we will transfer you to an equivalent program within 12 months.
4/ Participant Cancellations
If a participant cancels their registration, the following options are available.
- A written request* is received at least 35 calendar days before the start date of the program: Full refund (100%) with program withdrawal.
- A written request* is received more than 14 calendar days but less than 35 calendar days before the start of the program:
Option 1: Partial refund (50%) with program withdrawal.
Option 2: Defer to an alternative date within 12 months and incur admin fee of $350. See Program fee credit/deferral ** below.
- A written request* is received less than 14 calendar days before the start of the program: No refund, deferral, or fee credit retention available.
*Written requests must be sent via email to firstname.lastname@example.org, and you will receive an email confirming receipt.
**Program fee credit/ deferral. Credit towards the course fee paid can be used towards a similar CCEL program within a one-year period following the date of the written request, subject to availability. Please note that an administration fee of $350 will apply at the time that you transfer your registration. You will also be required to pay any increase in fees between the two programs.
5/ Participant Holds for Organisations
Organisations holding places for nominees must provide individual names at least 8 weeks before the start date of the program. Otherwise, the Participant Cancellations and Participant Substitution policies will apply (as per below and above).
6/ Participant Substitutions
Depending on the program requirements, substitutes may attend a program in place of another person but notice must be given in writing to CCEL via email@example.com no later than 14 calendar days from program commencement. The proposed substitute will be subject to the same selection or registration process as the original candidate. Substitutions made between 14-35 calendar days prior to the program will incur an administration fee of $350 per person.
7/ Custom Programs
All Custom Programs will abide by the contractual and invoicing requirements as agreed to by the client and CCEL. We generally charge 50% of the program fee upon signing of the contract to cover upfront program design and curriculum materials, and the balance 50% at program commencement. Any changes to the program date that occur within one month (30 calendar days) before the original agreed dates, will incur an additional loading of 10% of the agreed program fee. Once program dates are agreed, we will send you a letter of agreement.